| 1.
Why should I give my business to Western Detention rather
than buying from the factory direct?
2. If I need cut
keys or a lock built with our facility code, can Western Detention
provide these items in a hurry?
3. OK, so Western
Detention stocks a few locks and lock parts. But what about
specialty items such as a J-Operator roller assembly?
4. I would like
to call and talk about ordering spare parts for my facilities
locking system, but I don't have any information on our locking
system. Can Western Detention help?
5. What about lock
repair? Sometimes I have trouble getting around to repairing
our facility locks. Can I send our locks to Western Detention
for repair?
6. I have been
asked by our facility director to upgrade a few doors with
more secure locks. Can Western Detention help?
7. Our state wants
us to use credit cards for parts purchases now. Does Western
Detention accept credit cards?
1.
Why should I give my business to Western Detention rather
than buying from the factory direct?
Answer: First of all, Western
Detention is a "factory authorized stocking distributor"
of genuine manufacturer parts and whole locks (no look-a-like
parts). As such, we buy from the manufacturer on a volume
basis at a considerably lower price enabling us to sell at
a price better than factory direct.
Secondly, with detention facility maintenance
budgets shrinking, the ability to "buy ahead of time"
for future repair needs has been strained considerably. This
is why Western Detention is a "Stocking Distributor"
with literally hundreds of thousands of dollars in detention
hardware in stock. "WHAT YOU NEED, WHEN YOU NEED IT."
Third, the people of Western Detention
are not just distributors, we're maintenance people, as
such, we know how to work on the products. All of our warehouse
products and our people with the right product knowledge
is what we like to think of as our "maintenance shop
standing behind your maintenance shop."
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2. If I need cut keys or a lock
built with our facility code, can Western Detention provide
these items in a hurry?
Answer: Yes. However,
because security is of the utmost importance, a strict key
policy must be followed in order to process cut key orders
or locks with a facility specific key code. Full details
available upon request (888-745-0530).
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3. OK,
so Western Detention stocks a few locks and lock parts. But
what about specialty items such as a J-Operator roller assembly?
Answer: Actually, we do
stock many of the specialty items such as J-Operator roller
assemblies. We know full well that if your vehicle sally
port breaks down, you can't possibly wait normal manufacturer
lead times to get a new roller assembly. So, it's in stock!
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4. I would
like to call and talk about ordering spare parts for my facilities
locking system, but I don't have any information on our locking
system. Can Western Detention help?
Answer: Absolutely, Western
Detention can provide you with the locking system information
that you need. Our job is to be the "maintenance shop
standing behind your maintenance shop."
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5. What
about lock repair? Sometimes I have trouble getting around
to repairing our facility locks. Can I send our locks to Western
Detention for repair?
Answer: Yes. Western Detention
has a full service lock repair operation in our facility.
Normal turn around time for locks sent in for repair is
one week.
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6. I have
been asked by our facility director to upgrade a few doors
with more secure locks. Can Western Detention help?
Answer: Yes. Western Detention
can be your hardware consultant providing you with all the
information you need to upgrade your facility (drawings,
hardware schedules, wiring diagrams, installation help,
etc.).
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7. Our
state wants us to use credit cards for parts purchases now.
Does Western Detention accept credit cards?
Answer: Yes. Western Detention
accepts all major credit cards as well as purchase orders
for your convenience.
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Didn't see your question answered
here? Give us a call toll free 888-745-0530 or drop us an
email.
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